Sales Policy (Chính sách bán hàng)
Effective Date: 4 January 2025
ZenHato is committed to providing high-quality auto accessories and a seamless online shopping experience. This Sales Policy outlines the terms and conditions of purchasing products from our website, www.zenhato.net.
Order Processing
Once you place an order on our website, you will receive an email confirming your order details. Please ensure that your shipping address and contact information are correct to avoid delays. All orders are subject to verification before being processed, including the availability of the items.
Pricing and Payment
All prices listed on our website are in USD and exclude applicable taxes and shipping charges, which will be added during checkout. ZenHato reserves the right to change prices without notice. We accept various payment methods, including credit and debit cards, PayPal, and other secure payment gateways.
Shipping
We offer domestic and international shipping options. Delivery times and shipping costs will vary depending on your location and the shipping method selected. Shipping fees will be displayed at checkout.
International Orders
For international orders, customers are responsible for all customs duties, taxes, and other charges that may apply upon arrival in your country. ZenHato does not have control over these charges, and they are non-refundable.
Order Cancellation
Once an order has been processed or shipped, it cannot be canceled. If you wish to cancel your order before it has been processed, please contact us as soon as possible at info@zenhato.net. We will make every effort to accommodate your request.
Backorders
In the event that an item is out of stock, we will notify you and give you the option to wait for the item to become available again or to cancel the order.
Customer Responsibility
It is your responsibility to ensure that the products purchased are suitable for your vehicle and meet your specific requirements. We provide detailed product descriptions and specifications to assist in your decision-making process.
Contact us
If you have any questions regarding payment methods, billing, or any other related matters, please feel free to reach out to our customer service team at:
Phone: (307) 621-0431
Email: info@zenhato.net
Website: www.zenhato.net
Address: 4599 Thorn Street, Garden Grove, California, United States